Refund policy

Returns Policy 

Thank you for choosing Ware Leads! We're committed to providing top-notch products and service. Please review our returns policy below:

1. Custom Cable Policy:

   • Items that include custom-made cables are non-returnable.
   • Custom cables are cut to size and tailored specifically for the item, making them ineligible for returns.
   • Please carefully review all specifications and compatibility requirements before purchasing products with custom cables.

2. General Returns:

   • Items not including cable are eligible for returns within 14 days of delivery.
   • To qualify for a return, the item must be unused, in its original condition, and in the original packaging.
   • Customers are responsible for return shipping costs unless the item received is defective or damaged.

3. Defective or Damaged Items:

   • If you receive a defective or damaged item, notify us within 14 days of delivery.
   • We will arrange a replacement or refund, depending on product availability and your preference.
   • Proof of damage or defect may be required, such as photographs or a detailed description of the issue.

4. Refund Process:

   • Upon receiving and inspecting your return, we'll notify you of the approval or rejection of your refund.
   • If approved, your refund will be processed, and a credit will be applied to your original payment method within a certain timeframe, as per your payment provider's policies.

5. Exchanges:

   • We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same product, please contact us to arrange the exchange.

6. Contact Us:

   • If you have any questions or concerns about our returns policy or the status of your return, please reach out to our customer service team.